Refund policy


Sonder Lane Refund Policy
Effective Date: October 22, 2026

Contact Email: sondershopnow@gmail.com

At Sonder Lane, we want you to love your experience with us. Please read our policy carefully regarding refunds, as we operate under a strict no-returns model.

1. Overview of Our Policy

  • No Physical Returns: We do not accept physical returns, product exchanges, or require items to be shipped back to us.

  • 30-Day Refund Window: If you are unsatisfied with your order or encounter an issue, you are eligible to request a full refund within 30 days of your purchase date.

  • Hassle-Free Resolution: Because we do not require returns, eligible refunds are processed directly without the need to mail items back, saving you time and shipping hassles.

2. Eligibility Requirements for Refunds

To be eligible for a refund within the 30-day window, your request must meet the following criteria:

  • Timeframe: The refund request must be submitted within 30 days of your original order date.

  • Proof of Purchase: You must provide your Order Number and the email address used at checkout.

  • Valid Reason: Refunds are issued for eligible issues, including but not limited to:

    • Damaged or defective items upon arrival.

    • Incorrect items received.

    • Packages lost in transit or confirmed delivery issues.

    • Dissatisfaction with the product quality under our customer satisfaction guidelines.

3. How to Request a Refund

If your order qualifies and falls within the 30-day window, getting your refund is simple:

  1. Send an email to our support team at sondershopnow@gmail.com.

  2. Include your Full Name, Order Number, and a brief description of the issue.

  3. If your item arrived damaged or defective, please attach clear photos or a short video showing the issue to help us resolve it quickly.

4. Refund Processing

  • Once your refund request is received and reviewed by our team, we will notify you via email regarding its approval or denial.

  • If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment (credit card, PayPal, Shopify Payments, etc.) within 5 to 10 business days, depending on your financial institution.

5. Late or Missing Refunds

If you haven’t received an approved refund after 10 business days:

  1. First, check your bank account or credit card statement again.

  2. Contact your bank or credit card company; it often takes some processing time before a refund is officially posted.

  3. If you’ve done all of this and still have not received your refund, please reach out to us at sondershopnow@gmail.com and our support team will gladly investigate.